privacy policy

Privacy Policy

ScaleUp Partner Last updated: 17/05/2026

Who we are

ScaleUp Partner ("we", "us", "our") provides client acquisition services to independent fine jewellery businesses.

Our website is https://scaleuppartner.co

For any questions about this policy or about the personal data we hold, contact us at jamie@scaleuppartner.co.

Registered address: Beechwood av Ballybofey DONEGAL 

What information we collect

Information you give us directly

When you complete a form on our website, on Meta (Facebook or Instagram), or book a call with us, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • Your business name and website
  • Your business location or city
  • Information about your business, including approximate annual revenue, your role in the business, and the challenges you are currently facing

Information collected automatically

When you visit our website we may collect:

  • IP address and approximate location
  • Browser type and device information
  • Pages viewed and time spent on the site
  • How you arrived at our site, including referring URLs and advertising identifiers

We use cookies and similar technologies for this, including the Meta Pixel. You can control cookies through your browser settings.

Information from third parties

If you submit a form directly on Facebook or Instagram, Meta may pre-fill some of your details from your profile and pass them to us. This happens under Meta's own terms, which you can review in their Privacy Policy.

Why we use your information, and our legal basis

What we do Why Legal basis
Contact you about your enquiry To respond to a request you made Legitimate interests / steps prior to entering a contract
Assess whether our service suits your business To avoid wasting your time and ours Legitimate interests
Arrange and conduct calls To discuss working together Steps prior to entering a contract
Send follow-up messages about our services To continue a conversation you started Legitimate interests / consent
Measure and improve our advertising To understand which ads produce genuine enquiries Legitimate interests / consent for cookies
Keep records Legal and accounting obligations Legal obligation

You can object to processing based on legitimate interests at any time — see "Your rights" below.

Marketing communications

If you give us your details we may contact you about our services by email, phone, SMS or messaging apps.

You can opt out at any time by replying to any message asking us to stop, or by emailing [YOUR EMAIL ADDRESS]. We will action it promptly and it costs you nothing.

Who we share your information with

We do not sell your personal data. We share it only with service providers who help us operate, and only as far as they need it:

  • Meta Platforms — advertising delivery and measurement
  • Typeform — form collection
  • Calendly — call scheduling
  • Google — email, documents and spreadsheets
  • Zapier — connecting the systems above
  • Klaviyo — email communications
  • Stripe — payment processing for clients

Some of these providers are based outside the European Economic Area, including in the United States. Where that is the case, transfers are covered by appropriate safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

We may also disclose information where we are required to by law.

How long we keep it

We keep enquiry data for 24 months from your last contact with us, unless you ask us to delete it sooner.

Client records are kept for 7 years after the end of our engagement, to meet accounting and legal obligations.

Your rights

Under the GDPR and Irish data protection law you have the right to:

  • Access the personal data we hold about you
  • Correct anything inaccurate
  • Erase your data, in certain circumstances
  • Restrict how we process it
  • Object to processing carried out on the basis of legitimate interests, including direct marketing
  • Data portability — receive your data in a usable format
  • Withdraw consent at any time, where processing relies on consent

To exercise any of these, email jamiek@scaleuppartner.co. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Irish Data Protection Commission at www.dataprotection.ie. If you are outside Ireland, you may complain to your local supervisory authority.

Security

We take reasonable technical and organisational measures to protect your information, including access controls and reputable third-party providers. No system is completely secure, and we cannot guarantee absolute security.

Children

Our services are aimed at business owners. We do not knowingly collect data from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be notified where we have a way to contact you.

Contact

Questions about this policy, or about the data we hold, go to jamiek@scaleuppartner.co